Shipping/Return Policy

Shipping Policy for Turath Collection

At Turath Collection, we are committed to delivering your orders in a timely and efficient manner. Below is our shipping policy:

  1. Shipping Rates:

    • Shipping rates are calculated at checkout based on your location and the weight of your order.
    • Customers will see the shipping cost clearly displayed before completing their purchase.

  2. Processing Time:

    • Orders are processed within 1-3 business days after payment is received.
    • Please note that processing times may vary during peak periods or promotional events.

  3. Shipping Methods:

    • We partner with reliable carriers to ensure fast and secure delivery.
    • Tracking information will be provided via email once your order has been shipped.

  4. Estimated Delivery Times:

    • Domestic orders: [3-7 business days]
    • International orders: [7-21 business days]
    • Please note that delivery times may vary based on the destination and customs processing for international orders.

  5. Customs and Duties (for international orders):

    • Customers are responsible for any customs duties, taxes, or fees required by their country.

  6. Lost or Delayed Packages:

    • If your package is delayed or lost, please contact us through out "Contact Us" form, and we will work with the carrier to resolve the issue.

  7. Changes to Shipping Information:

    • Please ensure all shipping details are accurate at the time of checkout. Changes to shipping addresses after the order is placed may delay delivery.

Return Policy for Turath Collection

At Turath Collection, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied, we accept returns under the following conditions:

  1. Eligibility for Returns:

    • All items are eligible for return, provided they are in their original condition.
    • Returned items must be unworn, unwashed, and free from any signs of wear or tear.
    • All original tags and packaging must be included.

  2. Return Window:

    • Returns must be initiated within 14 days of receiving your order.

  3. Restocking Fee:

    • A 10% restocking fee will be deducted from your refund amount.

  4. Shipping Costs:

    • Customers are responsible for the cost of return shipping. Original shipping fees are non-refundable.

  5. Refund Process:

    • Once we receive and inspect the returned item(s), your refund will be processed within 5-7 business days.
    • Refunds will be issued to the original payment method used for the purchase.

  6. Return Instructions:

    • To initiate a return, email us through our "Contact Us" form with your order number and the reason for the return.
    • You will receive detailed instructions on how to ship the item(s) back to us.
Back to blog